Seaport-e QA

IPKeys Technologies LLC. Quality Assurance Program Overview
The IPKEYS Quality Assurance Plan (QAP) is an essential plan that advises on IPKEYS implementation approach to delivering the highest possible quality result within committed resources, schedule and budget. The goals of the plan include that IPKEYS processes used during contract performance are fully documented and implemented to achieve the goals of the contract.

IPKEYS periodically reviews and updates the QAP, and tailors it to specific customer needs. IPKEYS also uses the QAP as an internal tool to gauge the quality of its operations and every process it develops.

The IPKEYS prepares and maintains records of all activities and tasks to ensure accurate documentation of all problems, quality issues, noncompliance, and problem resolutions. All quality issues are tracked until they are resolved to the customer’s satisfaction. IPKeys is dedicated to ensuring that all performance metrics applicable to the specific service area are collected, reported and acted upon. Metrics are established for all processes to effectively measure performance in service delivery. IPKEYS also plans to do the following:

• Perform periodic reviews to identify risks, implement corrective actions identify measures
• Maintain records of the number and types of deficiencies
• Train team members to ensure a solid understanding of the Quality Management process
• Survey the customer and evaluate concerns or issues and perception of the quality of service
• Perform self-assessment as part of continuous process improvement

IPKeys will provide monthly project reviews on a Task Order basis
and will report metrics to include:

• The actual versus planned cost, schedule and deliverable milestones
• The actual versus the planned productivity
• The actual versus the planned staffing profiles
• The remaining risks to successful task completion
• The lessons learned to date
• The actions take to mitigate issues

All of these monthly reports information will be available to the IPKEYS Program Manager and Government stakeholders and addition to providing scheduled reports, IPKEYS may prepare ad-hoc reports on specific performance metrics upon request.